There SAS service is really gotten worse. The USA office is closed most of the day, with no service most of the time. When open, the phone goes unanswered for hours. Truly! SAS wants you to call a Euro number, where you have to pay long distance to which is added a 43 cent charge per minute while you are on hold. Don't reserve directly with SAS there is no way to communicate with them. You better have a reservation agent in this case, no matter what that service costs you.
Comment
There SAS service is really gotten worse. The USA office is closed most of the day, with no service most of the time. When open, the phone goes unanswered for hours. Truly! SAS wants you to call a Euro number, where you have to pay long distance to which is added a 43 cent charge per minute while you are on hold. Don't reserve directly with SAS there is no way to communicate with them. You better have a reservation agent in this case, no matter what that service costs you.