My son and daughter-in-law travelled from Sacramento, Ca to Copenhagen on my UA frequent flyer miles. The new system is, that you cannot do this on one airline, - you have to have two sets of tickets. (I wonder what STAR ALLIANCE really means???).
So going to Copenhagen, UA had no problem checking the luggage through to Copenhagen. But on the way back, SAS said, that they would not do it. We questioned them why - and it turns out that SAS would have to pay for transportation from one terminal to another in Frankfurt Airport. So they had to go and pick up their luggage in Frankfurt, take it to United and check it in to Sacramento, Ca. If it was not for a lot of nice people that let them go ahead of the line, they would have missed their plane. Try this with a 8 month old baby!!!
This is typical of SAS. They used to have the best service in the industry, but now they are the worst.
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My son and daughter-in-law travelled from Sacramento, Ca to Copenhagen on my UA frequent flyer miles. The new system is, that you cannot do this on one airline, - you have to have two sets of tickets. (I wonder what STAR ALLIANCE really means???).
So going to Copenhagen, UA had no problem checking the luggage through to Copenhagen. But on the way back, SAS said, that they would not do it. We questioned them why - and it turns out that SAS would have to pay for transportation from one terminal to another in Frankfurt Airport. So they had to go and pick up their luggage in Frankfurt, take it to United and check it in to Sacramento, Ca. If it was not for a lot of nice people that let them go ahead of the line, they would have missed their plane. Try this with a 8 month old baby!!!
This is typical of SAS. They used to have the best service in the industry, but now they are the worst.